Terms of Service

Effective Date: May 20, 2026 | Last Updated: May 20, 2026

Please read these Terms of Service carefully before using our website or services. By accessing or using costavida-eat.rest, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you are prohibited from using or accessing this site.

1. Acceptance of Terms

Welcome to Costa Vida. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Costa Vida ("Company," "we," "us," or "our"), governing your access to and use of the website located at costavida-eat.rest (the "Website"), as well as any related services, features, content, applications, and functionality offered by Costa Vida (collectively, the "Services").

By visiting, browsing, registering on, or otherwise using our Website or Services — including placing an online order, signing up for a loyalty program, subscribing to a newsletter, or interacting with any digital content — you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines, rules, or policies that may be incorporated herein by reference.

These Terms apply to all users of the Services, including without limitation users who are browsers, customers, merchants, contributors of content, and other individuals or entities. If you are using the Services on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" will include both you personally and such entity.

If you are under 13 years of age, you are not permitted to use this Website or our Services. If you are between 13 and 18 years of age, you may only use our Services with the consent and supervision of a parent or legal guardian. By using our Services, you represent that you meet these age requirements.

2. Description of Services

Costa Vida is a food service company operating in the United States that provides customers with access to fresh, high-quality food and dining experiences. Through our Website and associated digital platforms, we offer the following services:

Online Ordering: Customers may browse our menu, customize their orders, and place orders for pickup or delivery through our Website or third-party delivery platforms integrated with our services.
Menu Information: We provide detailed information about our food offerings, including ingredients, allergen notices, nutritional data (where available), pricing, and availability.
Loyalty and Rewards Programs: We may offer a loyalty program through which registered users earn points, rewards, or special offers based on their purchases and engagement with the Costa Vida brand.
Catering Services: We may provide catering arrangements and large-group ordering services subject to separate agreements or supplemental terms.
Promotions and Special Offers: From time to time, we may offer limited-time promotions, discounts, or special deals that are subject to specific terms and conditions.
Customer Support: We provide customer service assistance through digital channels to address order inquiries, complaints, feedback, and other customer needs.
Newsletter and Marketing Communications: With your consent, we may send you promotional emails, updates, and communications about Costa Vida products and services.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without notice or liability to you. We also reserve the right to impose limits on certain features and services or restrict access to parts or all of the Services without notice or liability.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your access to and use of our Services, you agree to:

Provide accurate, current, and complete information when creating an account or placing an order;
Maintain the security of your account credentials and notify us immediately of any unauthorized use of your account;
Comply with all applicable local, state, and federal laws and regulations in connection with your use of the Services;
Use the Services only for lawful purposes and in a manner consistent with these Terms;
Respect the intellectual property rights and privacy of other users and third parties;
Pay all applicable charges and fees in connection with orders placed through our Services;
Cooperate with our customer service team in resolving any disputes or issues in good faith.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

Use the Website or Services for any fraudulent, deceptive, or illegal purpose;
Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity;
Attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website;
Use any automated means, including robots, spiders, scrapers, or similar data-gathering tools, to access, copy, or monitor any portion of the Website;
Transmit any unsolicited or unauthorized advertising, promotional materials, spam, or chain letters;
Upload, post, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
Interfere with or disrupt the integrity or performance of the Website, servers, or networks connected to the Website;
Attempt to decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up a part of the Website;
Collect or harvest any personally identifiable information from the Website without explicit consent;
Use the Services to engage in any commercial solicitation without our prior written consent;
Violate any applicable local, state, federal, or international laws, rules, or regulations;
Abuse our loyalty programs, promotions, or discount offers through fraudulent means or multiple account creation;
Post false or misleading reviews, ratings, or feedback about our products or services.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including without limitation, removing any offending content, suspending or terminating the account of such violators, and reporting such conduct to law enforcement authorities.

4. Account Registration and Security

To access certain features of our Services, you may be required to create an account. When you register, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account login credentials, including your password, and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account information.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion, including but not limited to situations where we believe that user conduct violates applicable laws or is harmful to the interests of Costa Vida, our employees, partners, or other users.

5. Ordering, Payments, and Pricing

5.1 Orders

When you place an order through our Website, you represent and warrant that all information you provide is accurate and complete. All orders are subject to acceptance by Costa Vida, and we reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in pricing, errors in product descriptions, or suspected fraud.

Once an order is placed and confirmed, you will receive an order confirmation via email or through the platform used to place the order. This confirmation does not constitute acceptance of your order; it is only an acknowledgment that we have received your request. Acceptance occurs when we begin processing or preparing your order.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. We make every effort to ensure that the prices displayed are accurate; however, in the event of a pricing error, we reserve the right to cancel any order placed at an incorrect price. Sales taxes will be applied to all applicable orders in accordance with applicable state and local tax laws.

5.3 Payment Methods

We accept various forms of payment as indicated at the time of checkout, which may include major credit cards, debit cards, digital wallets, and other payment methods. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including any applicable taxes and fees.

5.4 Refunds and Cancellations

Our refund and cancellation policy is subject to the nature of the order and the circumstances under which the cancellation or refund is requested. Due to the perishable nature of food products, we generally do not accept returns. If you receive an incorrect or unsatisfactory order, please contact our customer support team at [email protected] within a reasonable time of receiving your order, and we will work to address your concern appropriately.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the compilation and arrangement thereof (collectively, "Content"), is the property of Costa Vida or its content suppliers and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Costa Vida name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Costa Vida or its affiliates or licensors. You must not use such marks without the prior written permission of Costa Vida. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with the Services offered by Costa Vida. This license does not include:

Any resale or commercial use of the Website or its Content;
Any collection and use of product listings, descriptions, or prices for competitive analysis;
Any derivative use of the Website or its Content;
Any downloading or copying of account information for the benefit of another merchant;
Any use of data mining, robots, or similar data-gathering and extraction tools.

Unauthorized use of any Content from this Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. You must retain all copyright and other proprietary notices on any authorized copy you make of any Content from this Website.

If you believe that any content on our Website infringes upon your intellectual property rights, please notify us in accordance with the Digital Millennium Copyright Act (DMCA) by sending a written notice to [email protected].

7. Food Allergen and Nutritional Information Disclaimer

Costa Vida takes the safety and well-being of our customers seriously. We make reasonable efforts to provide accurate information about the ingredients and potential allergens present in our food products. However, please be aware that:

Our food is prepared in facilities that handle common allergens including, but not limited to, gluten, dairy, eggs, nuts, soy, and shellfish;
Cross-contamination may occur despite our best efforts;
Nutritional values are estimates and may vary based on portion size, preparation methods, and ingredient availability;
Menu items may be subject to change without notice.

Customers with food allergies or special dietary needs are strongly encouraged to contact our customer service team directly before placing an order to discuss their specific requirements. Costa Vida shall not be liable for any adverse reactions resulting from undisclosed allergies or intolerances.

8. Disclaimers — "As-Is" Basis

THE WEBSITE AND ALL SERVICES, CONTENT, MATERIALS, AND PRODUCTS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. COSTA VIDA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Costa Vida does not warrant that:

The Website will be uninterrupted, timely, secure, or error-free;
The results that may be obtained from use of the Website will be accurate or reliable;
The quality of any products, services, information, or other material purchased or obtained by you through the Website will meet your expectations;
Any errors in the Website will be corrected.

Any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from Costa Vida or through or from the Website shall create any warranty not expressly stated in these Terms.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COSTA VIDA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE WEBSITE, SERVICES, OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF COSTA VIDA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF COSTA VIDA FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE WEBSITE AND SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO COSTA VIDA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such cases, Costa Vida's liability will be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Costa Vida and its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms or any applicable law or regulation;
Your use of the Website or Services;
Your violation of any third-party rights, including intellectual property rights or privacy rights;
Any content you submit, post, or transmit through the Website;
Your negligence, willful misconduct, or fraud;
Any dispute or issue between you and any third party.

Costa Vida reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Costa Vida's defense of such claim.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms, including delivery partners, payment processors, and social media platforms. These links are provided for your convenience only. Costa Vida has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of third-party websites is subject to their respective terms of service and privacy policies.

We do not endorse, guarantee, or assume responsibility for any products or services advertised or offered by a third party through the Website or any hyperlinked website or featured in any banner or other advertisement. We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.

12. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website and Services. By using our Website and Services, you agree to the collection and use of information in accordance with our Privacy Policy, which is incorporated herein by reference.

If you are a resident of California, additional rights may be available to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please review our Privacy Policy for more information about your California privacy rights.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Costa Vida is registered and operates, without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal courts of the United States or the state courts of the applicable state in which Costa Vida maintains its principal place of business. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

These Terms are subject to all applicable federal laws of the United States, including the Federal Trade Commission Act (FTC Act) with respect to unfair or deceptive acts or practices, and other applicable federal consumer protection statutes and regulations.

14. Dispute Resolution

14.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, you agree to first attempt to resolve the dispute informally by contacting Costa Vida at [email protected]. We will make reasonable efforts to resolve the dispute through good-faith negotiation within thirty (30) days of receiving your notice. If the dispute is not resolved within that period, either party may proceed to binding arbitration as described below.

14.2 Binding Arbitration

Except for disputes that qualify for small claims court, all disputes arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration provider. The arbitration shall be conducted in the English language. The decision of the arbitrator shall be final and binding, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

14.3 Class Action Waiver

YOU AND COSTA VIDA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Costa Vida agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

14.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of the obligation to arbitrate.

15. Term and Termination

These Terms shall remain in full force and effect while you use the Website or Services. We may, in our sole discretion and without notice or liability, deny access to and use of the Website and Services to any person for any reason or for no reason at all, including without limitation for breach of any representation, warranty, or covenant contained in these Terms, or of any applicable law or regulation.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to use the Services will immediately cease.

Provisions of these Terms that by their nature should survive termination shall survive termination, including without limitation, ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

16. Changes to Terms

Costa Vida reserves the right, in its sole discretion, to revise, update, change, modify, add, or remove portions of these Terms at any time. When we make changes, we will post the updated Terms on this page and update the "Last Updated" date at the top of this document. We may also, at our discretion, provide additional notice of material changes, such as by posting a notice on our homepage or sending an email notification to registered users.

Your continued use of the Website or Services after the effective date of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Website and Services.

We encourage you to review these Terms periodically to stay informed about any updates. It is your responsibility to check these Terms regularly for changes.

17. Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect. The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision, and all remaining provisions shall remain in full force and effect.

No waiver by Costa Vida of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Costa Vida to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms and conditions or policies published by Costa Vida on the Website, constitute the entire agreement between you and Costa Vida with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and Services.

No oral explanation or oral information given by any party shall alter the interpretation of these Terms. These Terms shall not be modified except by a written instrument signed by an authorized representative of Costa Vida or as otherwise permitted by these Terms.

19. Force Majeure

Costa Vida shall not be liable for any failure or delay in performance under these Terms resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, labor disputes, supply chain disruptions, telecommunications failures, or other circumstances beyond our reasonable control. In such events, we will make reasonable efforts to notify you and resume normal operations as quickly as practicable.

20. Electronic Communications

By using our Website or Services, you consent to receive electronic communications from Costa Vida, including emails, push notifications (if applicable), and online postings. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you have consented to receive marketing communications, you may opt out at any time by clicking the "unsubscribe" link in any marketing email you receive or by contacting us directly. Please note that even after opting out of marketing communications, you may still receive transactional or account-related communications from us.

21. Accessibility

Costa Vida is committed to ensuring that our Website and Services are accessible to individuals with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) and applicable provisions of the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our Website or Services, or if you have any accessibility-related feedback, please contact us at [email protected], and we will do our best to accommodate your needs.

22. Contact Information

If you have any questions, concerns, or feedback about these Terms of Service or our Services, please do not hesitate to contact us. Our contact information is as follows:

Company Name	Costa Vida
Email Address	[email protected]
Website	costavida-eat.rest
Country	United States

We aim to respond to all inquiries within two (2) to five (5) business days. For urgent matters related to food safety, allergies, or order issues, please mark your communication as urgent so that we can prioritize your request.

Acknowledgment: By using the Costa Vida website at costavida-eat.rest and our Services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by all of their terms and conditions. If you do not agree to these Terms, please discontinue use of our Website and Services immediately.